Frequently Asked
Questions

KYC (Know Your Customer) verification requires a valid government-issued photo ID — your Pakistani CNIC, passport or driving licence is accepted. You will also need proof of your residential address dated within the last three months, such as a utility bill or bank statement. If you are withdrawing via a mobile wallet, a screenshot confirming your account name may be requested. KYC must be completed before your first withdrawal can be processed.

No. Each user is permitted one account only. Opening multiple accounts — whether under the same or different names — is a breach of 2bjet's Terms and Conditions. If duplicate accounts are identified, all associated accounts may be closed and any balances derived from those accounts may be voided. If you have accidentally created more than one account, contact support immediately to resolve the situation before it affects your funds.

Use the "Forgot Password" link on the login screen. A password reset link will be sent to your registered email address. If you no longer have access to that email, contact the 2bjet support team directly at [email protected] with your account details and proof of identity so they can help you regain access securely. For security reasons, passwords cannot be reset over live chat without additional identity verification.

Account currency is selected at registration and cannot generally be changed once set. Pakistani users typically register with PKR (Pakistani Rupee) as their base currency, which is recommended for seamless local deposits and withdrawals. If you registered with an incorrect currency and need it corrected, contact support as early as possible — changes may be possible before any transactions have taken place, but cannot be guaranteed after deposits have been made.

The deposit methods available at any given time are displayed within your account dashboard when you initiate a transaction. Familiar local payment channels commonly referenced by Pakistani users include Easypaisa, JazzCash, Raast and bank transfers through institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. Please note: these are mentioned as familiar local payment references only and do not imply any endorsement, partnership or support of the Platform by those providers.

Minimum deposit amounts vary depending on the payment method selected and may be updated periodically. The exact minimum for each method is displayed clearly at the point of deposit in your account. As a general guide, most local payment methods support starting deposits from PKR 500 to PKR 1,000, though this is subject to the current method-specific terms visible in your dashboard. Always verify the minimum at the time of your transaction.

Withdrawal processing times depend on the method chosen and your account's KYC status. Once a withdrawal request is approved by the 2bjet team, funds are typically dispatched within 24 to 72 hours for most local methods. KYC-verified accounts with a Gold loyalty tier benefit from priority withdrawal processing. If a withdrawal has not arrived within five business days of approval, contact support with your withdrawal reference number for investigation.

Withdrawals can be placed on hold for several reasons: pending KYC document verification, an active bonus with incomplete wagering requirements, a security review triggered by unusual account activity, or a first-time withdrawal requiring additional checks. You will receive an email notification explaining the reason and any steps required. Submitting any outstanding KYC documents promptly is usually the fastest way to resolve a hold. Contact support if you need clarification on the specific reason.

No. All payment methods used to deposit must be registered in your own name and match your verified 2bjet account details. Third-party deposits — including those from a family member's mobile wallet — are not permitted and may result in the deposit being declined or the account being flagged for review. This rule is in place to protect against fraud and to comply with anti-money laundering obligations. Withdrawals are also processed back to methods registered in your name only.

2bjet covers a wide range of sports markets. Pakistani users will find extensive coverage of Pakistan cricket across all formats — Tests, ODIs and T20s — including PSL T20 fixtures and ICC tournament matches such as the Cricket World Cup and Champions Trophy. International football, UFC and other combat sports, tennis, basketball and numerous other global competitions are also available. Live in-play betting markets run alongside major events for real-time wagering.

In-play betting allows you to place bets on a sporting event after it has started, with odds updating in real time to reflect the current state of play. For example, during a PSL T20 match you could bet on the next wicket, the over total or the match winner as the game progresses. Markets open and close rapidly, and odds move quickly — bets placed may be rejected if odds shift during processing, in which case you will be shown the updated price before confirming.

The 2bjet casino section includes a varied library of slot titles from leading game studios, live dealer table games — including live roulette, blackjack and baccarat streamed with real dealers — and instant-win products. Return-to-player (RTP) percentages for each game are published within the game's information panel. All games are powered by certified random number generators and operate under the Operator's licensing framework to ensure fair outcomes.

Settlement rules for abandoned or postponed events are defined in 2bjet's sporting rules, accessible from the Platform. As a general principle, bets on events that are abandoned before a result is determined are voided and your stake is returned. For postponed events, bets typically remain active if the event is rescheduled within a defined window (commonly 24 to 48 hours). Specific rules vary by sport and market type — always check the relevant rules before placing a bet.

Yes. Accumulator bets — known as parlays in some markets — allow you to combine multiple selections across different matches or events into a single bet slip, with each selection's odds multiplying together. For example, you could combine match-winner selections across several concurrent ICC tournament games into one accumulator. All legs of the accumulator must win for the bet to pay out. A single voided leg is typically removed from the accumulator, with the remaining legs continuing as normal.

Welcome bonus details and current promotional offers are published on the 2bjet homepage and in the Promotions section of your account once registered. Offers are subject to change, so check the active promotions at the time of your first deposit for the most current terms. All welcome bonuses are subject to wagering requirements and must be claimed within the time limits specified in the promotion-specific terms. Any amount shown in marketing is illustrative and not a guaranteed entitlement.

A wagering requirement is the total bet turnover you must complete before bonus funds can be converted into withdrawable cash. It is expressed as a multiple of the bonus amount — for example, a PKR 1,000 bonus with a 30x requirement means you need to place a total of PKR 30,000 in qualifying bets before those funds become withdrawable. Not all game types contribute equally; slots often contribute 100% while live tables may contribute less. Your progress is tracked in real time within your account dashboard.

2bjet operates a three-tier loyalty programme — Bronze, Silver and Gold. You progress through tiers based on your wagering activity over a defined period. Higher tiers unlock benefits including faster withdrawal processing, higher deposit limits, dedicated account management and access to exclusive promotions. Your current tier and points balance are visible in your account dashboard. Tier status is reviewed periodically, and falling below the activity threshold for a tier may result in being moved to a lower tier at the next review.

No. Bonus funds are non-withdrawable until the applicable wagering requirement has been met in full. If you submit a withdrawal request while a bonus is active and the wagering requirement is incomplete, the pending bonus and any winnings generated from it will be forfeited before the withdrawal is processed. Your real-money balance — funds you deposited that are not derived from bonus play — can generally be withdrawn at any time, subject to KYC requirements.

2bjet regularly runs event-specific promotions tied to major cricket calendars, including PSL T20 fixtures, ICC tournaments and bilateral series involving Pakistan. Typical offers during these periods may include enhanced odds on selected matches, bet-and-get promotions or free-bet rewards for qualifying wagers. Active promotions are listed in the Promotions section of the Platform. Terms, qualifying amounts and duration vary per promotion. PSL and ICC brand names are referenced for context only and do not imply any affiliation with or endorsement by those organisations.

2bjet uses TLS/SSL encryption for all data in transit between your device and the Platform. Sensitive stored data — including passwords and KYC documents — is encrypted at rest. Card payment details are handled exclusively by PCI-DSS-compliant payment processors and are not retained on the Platform's own servers. Access to personal data within the organisation is restricted to staff who require it for specific operational functions. Full details are in the Privacy Policy.

Change your password immediately using the account settings page and contact the 2bjet support team at [email protected] as soon as possible. The team can temporarily lock your account while the situation is investigated. Do not share your password or one-time-pin (OTP) codes with anyone — 2bjet support staff will never ask for your password. Enabling two-factor authentication (where available) on your email account also adds an important layer of protection to your login process.

Log in and navigate to Account > Responsible Gambling in your account dashboard. From there you can set daily, weekly and monthly deposit limits, as well as net loss limits for the same periods. Reductions to existing limits take effect immediately. Increases are subject to a 24-hour cooling-off period before they become active — this delay is intentional, to protect against impulsive decisions. You can also contact support to have these limits applied immediately on your behalf.

Self-exclusion is a voluntary, immediate block on your account that prevents you from logging in, depositing or placing bets. It also removes you from all marketing communications. You can apply for self-exclusion from the Responsible Gambling section of your account or by emailing support. Self-exclusion periods start at a minimum of six months. During the exclusion period the block cannot be reversed — this is deliberate. After the minimum period expires, lifting the exclusion requires a formal cooling-off review. For more details, visit the Responsible Gambling page.

Pakistan has gambling restrictions under applicable legislation including the Prevention of Gambling Act, 1977. 2bjet operates under an international remote gambling licence and does not represent that use of the Platform is lawful for all users in Pakistan. This answer is informational only and does not constitute legal advice. You are solely responsible for determining the legality of online gambling in your location before participating. If you are unsure, we recommend seeking independent legal advice relevant to your specific circumstances.

Start by using the self-exclusion or cooling-off tools available in your 2bjet account dashboard — they are free, immediate and confidential. For professional support, Gamblers Anonymous provides a globally accessible fellowship for people dealing with gambling problems (gamblersanonymous.org). In Pakistan, mental health support is available through local counsellors and clinics in cities including Karachi, Lahore, Islamabad, Rawalpindi and Faisalabad. Full guidance is on the Responsible Gambling page.